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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amy Harbin

August 30, 2026

5  out of  5
rating by Amy Harbin
"The best there is! Highly recommend. Scott and Ashlee are the absolute best to work with."
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Kevin Harbin

August 27, 2026

5  out of  5
rating by Kevin Harbin
"We have used Scott Powell for several years and have never been disappointed in their service. They are always friendly when you come in and are ready to help you with any of your insurance needs. Best in town!!"
We responded:
"Thanks Kevin! We appreciate your business!"
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Ian Harris

August 27, 2026

5  out of  5
rating by Ian Harris
"Erica was really helpful and had amazing customer service."
We responded:
"thanks Ian"
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Elizabeth Berry

August 27, 2026

5  out of  5
rating by Elizabeth Berry
"Brynlee was so helpful with my questions and made the process easy to understand. She provided great customer service and was friendly and professional!"
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April Bartholomew

August 25, 2026

5  out of  5
rating by April Bartholomew
"Ashlee at Scott Powell State Farm has been amazing! She is so easy to work with and answers my questions promptly. They have the best rates with exceptional coverage. I recommend State Farm to all of my friends!"
We responded:
"Thanks for the 5 ⭐️ April!"
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ForeFront Agronomy

August 24, 2026

5  out of  5
rating by ForeFront Agronomy
"Very helpful in processing our claim after a total loss on a vehicle and very competitive with 16-year-old drivers"
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Chris Hutson

July 25, 2026

5  out of  5
rating by Chris Hutson
"Scott is awesome"
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Reese Sawyer

June 30, 2026

5  out of  5
rating by Reese Sawyer
"Ashlee is super helpful and cordial at every turn about any and every insurance related question I might have."
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Custom Perks

June 16, 2026

5  out of  5
rating by Custom Perks
"Erica was super helpful. This place prices are much better than who was using before."
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Rebecca Harris

May 29, 2026

5  out of  5
rating by Rebecca Harris
"Erica was so friendly and transparent. Always patient when I have questions about my billing or coverage."
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gavin cary

May 22, 2026

5  out of  5
rating by gavin cary
"Erica was very helpful, she helped me out with car insurance. At a great price, and in a timely manner. Best insurance I’ve ever had!!"
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Adam Lorenzo

April 28, 2026

5  out of  5
rating by Adam Lorenzo
"Erica helped us out with our car insurance. They were quick and at a great price! Best Insurance in Lubbock! Friendly staff!"
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Sagen Oaks

April 20, 2026

5  out of  5
rating by Sagen Oaks
"Ashley is so amazing, best experience ever!!!!"
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TBC

April 20, 2026

5  out of  5
rating by TBC
"Erica was so helpful, she got our insurance changed over at a great price. Best insurance in town! She was helpful from the beginning of the process to questions after we switched over."
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Karley Weems

March 6, 2026

5  out of  5
rating by Karley Weems
"Erica was so helpful from the start of my quote to even after receiving my policy. She is so kind, tentative and was able to answer any of my questions. Not only that, she made the process extremely personable and made sure I was informed of everything I needed to know in a convenient and timely manner. I couldn’t recommend her or the Scott Powell agency more!"
We responded:
"Thanks Karley, so glad you are with us now."
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Anastasia Xyz

March 4, 2026

1  out of  5
rating by Anastasia Xyz
"I have never even owned a car and thusly no car insurance because I have epilepsy, but for some reason this area was cold calling me sometimes multiple times a day. I don’t even live in Lubbock. I finally picked up and was told that they want to ask me if I want to get back on a policy with them. I told them that I never owned a car, never owned any sort of insurance with State Farm, and to please quit calling me; and who I assume is Scott he told me ‘well I hope your weekend gets better’ with a very rude tone while giggling like an idiot. STOP BEING CONDESCENDING. STOP HARASSING PEOPLE OVER THE PHONE. Get a life!!!"
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Janet Chambers

March 3, 2026

5  out of  5
rating by Janet Chambers
"Erica was great! She helped me save money on my homeowners and auto insurance. Highly recommend Scott Powell State Farm to help you with your insurance needs!"
We responded:
"Thanks for the kind review Janet. We think Erica is great as well!"
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Dax Black

February 27, 2026

5  out of  5
rating by Dax Black
"Great experience! Always very helpful"
We responded:
"Thanks Dax!"
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Jason Cary

February 5, 2026

5  out of  5
rating by Jason Cary
"Scott, Erica, and Ashlee are absolutely amazing! They’re friendly, welcoming, and genuinely care about making sure every customer feels comfortable and taken care of. It’s rare to find a team that combines professionalism with such a warm, personal touch, but they do it effortlessly. Their kindness and positive energy make every visit a great experience. Highly recommend!"
We responded:
"Thanks for the kind words Jason. We have the best customers!"
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Linda Evans

January 15, 2026

4  out of  5
rating by Linda Evans
"Y’all were very helpful and I saved half of what I was paying at Gieco on my Auto Insurance It was so nice to meet such friendly reps.
Thank You so much. Linda Evans & TJ"
We responded:
"thanks so much for the kind review Linda. So glad we could help!
"
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Toby Thompson

November 10, 2025

5  out of  5
rating by Toby Thompson
"Ashlee is super friendly and always willing to go the extra mile to make sure you are taking care of and all insurance needs are met."
We responded:
"Thanks Toby! We agree, Ashlee is pretty great."
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dylan gruber

November 10, 2025

5  out of  5
rating by dylan gruber
"Ashlee is super nice and always so helpful!"
We responded:
"Very nice of you Dylan, we love helping our customers "
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ashlyn buffington

October 30, 2025

5  out of  5
rating by ashlyn buffington
"Ashlee is so kind & helpful!!!"
We responded:
"Thanks for the kind review Ashlyn!"
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Denae Hutson

September 25, 2025

5  out of  5
rating by Denae Hutson
"Scott Powell and his team are the best around! They take care of all of our insurance needs and we recommend him to everyone we know!"
We responded:
"Thanks Denae! we love referrals and taking care of our customers!"
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Kathi Henry

September 22, 2025

5  out of  5
rating by Kathi Henry
"Scott Powell and his entire staff have always provided excellent customer service and go above and beyond to make sure your needs are met. I highly recommend Scott Powell for all your insurance needs."
We responded:
"Very Kind of you Kathi. We enjoy taking care of our customers. Thanks for the review!"