Reviews

"We are so happy we made the switch! They have been absolutely wonderful to work with — so easy, helpful, responsive and just genuinely nice people. I also love that they are local and right here when we need them. The entire process has been seamless, and we couldn’t be happier. If you’re looking for a new insurance agent, I highly recommend giving them a call! Scott and Ashlee will take EXCELLENT care of you!!"

"Brynlee did an awesome job and exceeded my expectations!!"

"Brynlee was amazing! She answered all of my questions and was so helpful throughout the entire experience. I really appreciate her kindness and great customer service!"

"Recently talked with Ashlee and swapped all insurance to State Farm. Great service and friendly people."

"Ashlee is super helpful and kind! She answered all my questions. I highly recommend her!!"

"The best there is! Highly recommend. Scott and Ashlee are the absolute best to work with."

"We have used Scott Powell for several years and have never been disappointed in their service. They are always friendly when you come in and are ready to help you with any of your insurance needs. Best in town!!"

"Erica was really helpful and had amazing customer service."

"Brynlee was so helpful with my questions and made the process easy to understand. She provided great customer service and was friendly and professional!"

"Ashlee at Scott Powell State Farm has been amazing! She is so easy to work with and answers my questions promptly. They have the best rates with exceptional coverage. I recommend State Farm to all of my friends!"

"Very helpful in processing our claim after a total loss on a vehicle and very competitive with 16-year-old drivers"

"Scott is awesome"

"Ashlee is super helpful and cordial at every turn about any and every insurance related question I might have."

"Erica was super helpful. This place prices are much better than who was using before."

"Erica was so friendly and transparent. Always patient when I have questions about my billing or coverage."

"Erica was very helpful, she helped me out with car insurance. At a great price, and in a timely manner. Best insurance I’ve ever had!!"

"Erica helped us out with our car insurance. They were quick and at a great price! Best Insurance in Lubbock! Friendly staff!"

"Ashley is so amazing, best experience ever!!!!"

"Erica was so helpful, she got our insurance changed over at a great price. Best insurance in town! She was helpful from the beginning of the process to questions after we switched over."

"Erica was so helpful from the start of my quote to even after receiving my policy. She is so kind, tentative and was able to answer any of my questions. Not only that, she made the process extremely personable and made sure I was informed of everything I needed to know in a convenient and timely manner. I couldn’t recommend her or the Scott Powell agency more!"

"I have never even owned a car and thusly no car insurance because I have epilepsy, but for some reason this area was cold calling me sometimes multiple times a day. I don’t even live in Lubbock. I finally picked up and was told that they want to ask me if I want to get back on a policy with them. I told them that I never owned a car, never owned any sort of insurance with State Farm, and to please quit calling me; and who I assume is Scott he told me ‘well I hope your weekend gets better’ with a very rude tone while giggling like an idiot. STOP BEING CONDESCENDING. STOP HARASSING PEOPLE OVER THE PHONE. Get a life!!!"

"Erica was great! She helped me save money on my homeowners and auto insurance. Highly recommend Scott Powell State Farm to help you with your insurance needs!"

"Great experience! Always very helpful"

"Scott, Erica, and Ashlee are absolutely amazing! They’re friendly, welcoming, and genuinely care about making sure every customer feels comfortable and taken care of. It’s rare to find a team that combines professionalism with such a warm, personal touch, but they do it effortlessly. Their kindness and positive energy make every visit a great experience. Highly recommend!"

"Y’all were very helpful and I saved half of what I was paying at Gieco on my Auto Insurance It was so nice to meet such friendly reps.
Thank You so much. Linda Evans & TJ"